PROFESSIONAL CUSTOMER RELATIONSHIP MANAGEMENT (P.CRM) CERTIFICATION PROGRAM

Description

Professional CRM (P.CRM) Certification Program is an intensive four-days CRM fire-breaking training and certification program. Built and designed to fulfill the market need for passionate CRM professional who could lead and drive the organization succeeding in customer era.

Benefit

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Content

CRM Fundamentals – Concept & Philosophy Ÿ CRM Types Ÿ Customer life-cycle – GKG Ÿ IDIC Methodology Ÿ CRM in Action, Best Practice & Case Study Ÿ Managing CRM Implementation Ÿ Customer Value Management & Measurement Ÿ Technology & Infrastructure Ÿ Social CRM & Beyond CRM

Course

Methodology

1

Evaluation

1

Duration

4 Days

Target Audience

Marketing Manager

Schedule

No Schedule