ITIL Foundation

Description

The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

Benefit

• The ITIL Foundation Certificate has become the IT industry's de-facto introductory professional qualification in the field of IT Service Management. • Gaining your ITIL Foundation Level certification will enable you to progress your development in IT Service Management, and is a pre-requisite for the next level of ITIL qualifications; ITIL Intermediate, MALC and Expert. • Our course has been accredited by EXIN, who are licensed by AXELOS as an Examination Institute for the ITIL® Foundation Certificate in IT Service Management. • Our courses are easy-to-use. Students will benefit from an interactive multimedia environment that enhances the way you study ITIL. • With e-learning, individuals and organizations avoid the typical costs of travel and consultancy by studying independently online. Objectives • Service management as a practice (comprehension) • The ITIL service lifecycle (comprehension) • Generic concepts and definitions (awareness) • Key principles and models (comprehension) • Selected processes (awareness) • Selected functions (awareness) • Selected roles (awareness) • Technology and architecture (awareness) • Competence and training (awareness)

Content

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Course

Methodology

1
Presentation
2
Discussion
3
Practice Activities
4
Case Studies

Evaluation

1
Pre test
2
Post test

Duration

3 Days

Target Audience

This certification is primarily aimed at: • Those who require a basic understanding of the ITIL framework • Those who need understanding of how ITIL can be used to enhance IT service management within an organization • IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.

Schedule

Aug 2019Nov 2019
05-0704-06