ITIL Foundation (Sylabus 2011)

Description

The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

Benefit

• The ITIL Foundation Certificate has become the IT industry's de-facto introductory professional qualification in the field of IT Service Management. • Gaining your ITIL Foundation Level certification will enable you to progress your development in IT Service Management, and is a pre-requisite for the next level of ITIL qualifications; ITIL Intermediate, MALC and Expert. • Our course has been accredited by EXIN, who are licensed by AXELOS as an Examination Institute for the ITIL® Foundation Certificate in IT Service Management. • Our courses are easy-to-use. Students will benefit from an interactive multimedia environment that enhances the way you study ITIL. • With e-learning, individuals and organizations avoid the typical costs of travel and consultancy by studying independently online. Objectives • Service management as a practice (comprehension) • The ITIL service lifecycle (comprehension) • Generic concepts and definitions (awareness) • Key principles and models (comprehension) • Selected processes (awareness) • Selected functions (awareness) • Selected roles (awareness) • Technology and architecture (awareness) • Competence and training (awareness)

Content

-

Course

Methodology

1
Presentation
2
Discussion
3
Practice Activities
4
Case Studies

Evaluation

1
Pre test
2
Post test

Duration

3 Days

Target Audience

This certification is primarily aimed at: • Those who require a basic understanding of the ITIL framework • Those who need understanding of how ITIL can be used to enhance IT service management within an organization • IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.

Schedule

Oct 2017
24-26