ISO/IEC 20000 Foundation

Description

ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. The standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT services. ISO/IEC 20000 was first released in 2005 and is now at the second edition. It aligns to the IT infrastructure library (ITIL®) best practice framework.

Benefit

Objectives • To understand the implementation of an IT Service Management System in accordance with ISO 20000 • To understand the relationship between the IT Service Management System, including the management processes and compliance with the requirements of different stakeholders of the organization • To know the interrelationships between ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005 and ITIL • To know the concepts, approaches, standards, methods and techniques allowing to effectively manage an IT Service Management System • To acquire the necessary expertise to contribute in implementing an IT Service Management System (SMS) as specified in ISO 20000

Content

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Course

Methodology

1
Presentation
2
Discussion
3
Practice Activities
4
Case Studies

Evaluation

1
Pre test
2
Post test

Duration

4 Days

Target Audience

-

Schedule

Oct 2017
24-27