Cisco Certified Network Professional (CCNP) – Cloud-Integrating Cisco Unified Communications Applications (CAPPS )


Implementing Cisco Unified Communications Applications (CAPPS)Version 1.0 is a Cisco Training on Demand course. It prepares you for integrating Cisco Unity Connection, Unity Express, Unified Presence (includes IM), and video into a collaboration deployment. The course describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms, as well as Cisco Unified IM and Presence and Cisco Jabberintegration options with Cisco Unified Communications Manager.


Upon completing this course, you will be able to: • Describe integrated and unified messaging options and integration with Microsoft Exchange • Describe virtualization, design and deployment of Cisco Unity Connection and Cisco Unified Call Manager • Describe monitoring tools and how to troubleshoot Cisco Unity Connection issues • Describe the features and characteristics of Cisco Unity Express and how to integrate it with Cisco Unified Communications Manager Express • Describe how the Cisco Unity Express auto-attendant application works and how it can be customized • Describe Cisco Unity Express basic monitoring and troubleshooting tools • Describe voicemail networking options including legacy networking, HTTPS networking and VPIM • Describe, design, deploy and configure Cisco Unified Communications IM and Presence and use the Cisco Unified Communications IM and Presence troubleshooting tools • Implement Cisco Jabber • Describe the features and functionality of Cisco Prime Collaboration Provisioning • Describe the video infrastructure components and architecture including endpoints, video services, video network services, and management • Describe the features and functionality of Cisco TMS






• Presentation • Discussion • Practice Activities • Case Studies


• Pre test • Post test


5 Days

Target Audience

Channel Partners Customers Employees


No Schedule