Cisco Certified Network Professional (CCNP) – Collaboration-Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)


The Troubleshooting Cisco IP Telephony & Video v1.0 (CTCOLLAB) v1.0 exam is a 75 minute 55-65 question assessment that assesses learner's knowledge and skills that are required to troubleshoot a Cisco Unified Collaboration solution. The assessment covers troubleshooting methodology, triage, resources, and tools. The exam also covers Cisco Unified Communications Manager, Cisco Video Communication Server (VCS) Control, the Cisco Expressway Series, Cisco TelePresence Management Suite, and media resources, including voice and video conferences.




Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.


1.1 Troubleshoot issues with endpoint registration 1.2 Troubleshoot issues with gateway 1.3 Troubleshoot CUCM and VCS registration 1.4 Troubleshoot database replication issues in Cisco Unified Communications Manager, VCS and Expressway

2.1 Troubleshoot intersite call setup issues 2.2 Troubleshoot intrasite call setup issues 2.3 Troubleshoot multipoint calls 2.4 Troubleshoot offnet call setup issues 2.5 Troubleshoot the dial plan 2.6 Troubleshoot one way audio and video 2.7 Troubleshoot and analyze call set up

3.1 Troubleshoot Service Advertisement Framework Forwarder issues 3.2 Troubleshoot Service Advertisement Framework Client Control issues 3.3 Troubleshoot Service Advertisement Framework Call Control Discovery issues 3.4 Troubleshoot URI dialing/ILS 3.5 Troubleshoot H.323 and SIP traces/logs/debug

4.1 Troubleshoot Cisco Extension Mobility issues 4.2 Troubleshoot Cisco Unified Communications Manager Device Mobility issues 4.3 Troubleshoot Cisco Unified Mobility issues

5.1 Troubleshoot conference bridges (IOS router, MCU, TelePresence server) 5.2 Troubleshoot transcoders 5.3 Troubleshoot MTP 5.4 Troubleshoot conferencing issues (meeting room/ad hoc conference rooms, maximum participants, and common conference wide settings)

6.1 Troubleshoot dropped calls 6.2 Troubleshoot audio quality issues 6.3 Identify general network issues related to video 6.4 Troubleshoot video signal quality issues

7.1 Use TMS to troubleshoot systems managed by TMS 7.2 Troubleshoot an endpoint (logs, traces, and audio/video) 7.3 Troubleshoot bandwidth mis-match between endpoints and infrastructure


• Presentation • Discussion • Practice Activities • Case Studies


• Pre test • Post test


5 Days

Target Audience

•Channel Partners •Customers •Employees


No Schedule