c. Troubleshooting and Maintaining Cisco IP Network (TSHOOT)


Cisco E-Learning for TSHOOT v2.0 is an all-inclusive e-learning solution designed to prepare CCNP Routing and Switching candidates for the exam topics covered by the 300-135 TSHOOT exam. This is a self-study course designed for network engineers with at least one year of professional work experience. Students will learn to plan and perform regular maintenance on complex enterprise routed and switched networks and use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting. A core element of this training is the ability to learn new concepts and reinforce understanding through a wide range of integrated lab scenarios. These labs utilize Cisco IOS Software with Layer 2 and Layer 3 features and a CLI supported on IOS version 15 releases. This Cisco self-paced course is designed to be as effective as classroom training. Course content is presented in easily-consumable segments via both Instructor Video and text. Interactivity is enabled through Discovery labs, content review questions, and graded Challenge labs and tests. This makes the learning experience hands-on, increasing course effectiveness, and provides students direct feedback on how well they have mastered the material. And gamification features are built in, including earning badges and a leaderboard, to encourage better performance.


Upon completing this course, the learner will be able to meet these overall objectives: • Describe the troubleshooting tools and methodologies that are used to identify and resolve issues in complex enterprise networks • Isolate and fix the network issues that your company, SECHNIK Networking Ltd., is facing • Isolate and fix the network issues that your customer, TINC Garbage Disposal Ltd., is facing • Isolate and fix the network issues that your customer, PILE Forensic Accounting Ltd., is facing • Isolate and fix the network issues that your customer, Bank of POLONA Ltd., is facing • Isolate and fix the network issues that your customer, RADULKO Transport Ltd., is facing


TSHOOT v2.0, 5 day ILT, includes major updates and follows an updated blueprint. However, note that this course does not cover all items listed on the blueprint. Some older topics have been removed or simplified, while several new IPv6 routing topics have been added. Course content has been adapted to Cisco IOS Software Release 15 and technically updated. Course also introduces new type of labs, called discovery labs. Discovery labs are instructor guided lab through which student explores new topics in an interactive way. All labs are developed only as virtual labs. To get the full course experience, you should cover everything, including Introduction, Discovery labs, Summary, and Module Self-Check.


1.1 Use Cisco IOS troubleshooting tools 1.1.a Debug, conditional debug 1.1.b Ping and trace route with extended options 1.2 Apply troubleshooting methodologies 1.2.a Diagnose the root cause of networking issues (analyze symptoms, identify and describe root cause) 1.2.b Design and implement valid solutions 1.2.c Verify and monitor resolution

2.1 Troubleshoot switch administration 2.1.a SDM templates 2.1.b Managing MAC address table 2.1.c Troubleshoot Err-disable recovery 2.2 Troubleshoot Layer 2 protocols 2.2.a CDP, LLDP 2.2.b UDLD 2.3 Troubleshoot VLANs 2.3.a Access ports 2.3.b VLAN database 2.3.c Normal, extended VLAN, voice VLAN 2.4 Troubleshoot trunking 2.4.a VTPv1, VTPv2, VTPv3, VTP pruning 2.4.b dot1Q 2.4.c Native VLAN 2.4.d Manual pruning 2.5 Troubleshoot EtherChannels 2.5.a LACP, PAgP, manual 2.5.b Layer 2, Layer 3 2.5.c Load balancing 2.5.d EtherChannel misconfiguration guard 2.6 Troubleshoot spanning tree 2.6.a PVST+, RPVST +, MST 2.6.b Switch priority, port priority, path cost, STP timers 2.6.c PortFast, BPDUguard, BPDUfilter 2.6.d Loopguard, Rootguard 2.7 Troubleshoot other LAN switching technologies 2.7.a SPAN, RSPAN 2.8 Troubleshoot chassis virtualization and aggregation technologies 2.8.a Stackwise

3.1 Troubleshoot IPv4 addressing and subnetting 3.1.a Address types (Unicast, broadcast, multicast, and VLSM) 3.1.b ARP 3.1.c DHCP relay and server 3.1.d DHCP protocol operations 3.2 Troubleshoot IPv6 addressing and subnetting 3.2.a Unicast 3.2.b EUI-64 3.2.c ND, RS/RA 3.2.d Autoconfig (SLAAC) 3.2.e DHCP relay and server 3.2.f DHCP protocol operations 3.3 Troubleshoot static routing 3.4 Troubleshoot default routing 3.5 Troubleshoot administrative distance 3.6 Troubleshoot passive interfaces 3.7 Troubleshoot VRF lite 3.8 Troubleshoot filtering with any protocol 3.9 Troubleshoot between any routing protocols or routing sources 3.10 Troubleshoot manual and autosummarization with any routing protocol 3.11 Troubleshoot policy-based routing 3.12 Troubleshoot suboptimal routing 3.13 Troubleshoot loop prevention mechanisms 3.13.a Route tagging, filtering 3.13.b Split-horizon 3.13.c Route poisoning 3.14 Troubleshoot RIPv2 3.15 Troubleshoot EIGRP neighbor relationship and authentication 3.16 Troubleshoot loop free path selection 3.16.a RD, FD, FC, successor, feasible successor 3.17 Troubleshoot EIGPR operations 3.17.a Stuck in active 3.18 Troubleshoot EIGRP stubs 3.19 Troubleshoot EIGRP load balancing 3.19.a Equal cost 3.19.b Unequal cost 3.20 Troubleshoot EIGRP metrics 3.21 Troubleshoot EIGRP for IPv6 3.22 Troubleshoot OSPF neighbor relationship and authentication 3.23 Troubleshoot network types, area types, and router types 3.23.a Point-to-point, multipoint, broadcast, nonbroadcast 3.23.b LSA types, area type: backbone, normal, transit, stub, NSSA, totally stub 3.23.c Internal router, backbone router, ABR, ASBR 3.23.d Virtual link 3.24 Troubleshoot OSPF path preference 3.25 Troubleshoot OSPF operations 3.26 Troubleshoot OSPF for IPv6 3.27 Troubleshoot BGP peer relationships and authentication 3.27.a Peer group 3.27.b Active, passive 3.27.c States and timers 3.28 Troubleshoot eBGP 3.28.a eBGP 3.28.b 4-byte AS number 3.28.c Private AS

4.1 Troubleshoot GRE

5.1 Troubleshoot IOS AAA using local database 5.2 Troubleshoot device access control 5.2.a Lines (VTY, AUX, console) 5.2.b Management plane protection 5.2.c Password encryption 5.3 Troubleshoot router security features 5.3.a IPv4 access control lists (standard, extended, time-based) 5.3.b IPv6 traffic filter 5.3.c Unicast reverse path forwarding

6.1 Troubleshoot device management 6.1.a Console and VTY 6.1.b Telnet, HTTP, HTTPS, SSH, SCP 6.1.c (T) FTP 6.2 Troubleshoot SNMP 6.2.a v2 6.2.b v3 6.3 Troubleshoot logging 6.3.a Local logging, syslog, debugs, conditional debugs 6.3.b Timestamps 6.4 Troubleshoot Network Time Protocol(NTP) 6.4.a NTP master, client, version 3, version 4 6.4.b NTP authentication 6.5 Troubleshoot IPv4 and IPv6 DHCP 6.5.a DHCP client, IOS DHCP server, DHCP relay 6.5.b DHCP options (describe) 6.6 Troubleshoot IPv4 Network Address Translation (NAT) 6.6.a Static NAT, Dynamic NAT, PAT 6.7 Troubleshoot SLA architecture 6.8 Troubleshoot tracking objects 6.8.a Tracking objects 6.8.b Tracking different entities (for example, interfaces, IPSLA results)


• Presentation • Discussion • Practice Activities • Case Studies


• Pre test • Post test


5 Days

Target Audience

• System Engineers • Network Consultants • System Integrators • Cisco Channel Partners


May 2019Jul 2019Sep 2019Nov 2019